Returns

Returns:
You are entitled to a full refund for any item you decide you don't want if it is returned to us within 14 days after you receive the goods. The items have to be new still (unused and still packaged). Delivery charges will not be refunded.

If an order is faulty or wrong then we will arrange a replacement at our cost. We may ask you to send the original items back to us and we will reimburse you the postage costs.

If you are a UK mainland customer and have bought the wrong size item then we will swap it for the correct size you will have to pay for postage again. The item must be in the condition you bought it in and unused.

Please do not send used items back to us (unless faulty and we have agreed to return the item). If you send us back an item which is used and was not agreed to be returned to us you will have to pay postage costs to recieve the same item.

LADE reserve the right not to accept returns of items which have been returned without their original packaging. In some special cases we may be willing to deduct from your refund an amount which relates to the costs incurred by LADE for replacing the packaging.

All goods are covered by a 14 day guarantee against immediate manufacturing defects. Most products however are covered by a year's guarantee against manufacturing defects although it will be up to our discretion whether it is classed as general wear and tear. 

Items that are damaged or broken due to the destructive nature of extreme sports can not be replaced free of charge.